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ITIL, the IT Service Catalog, and Service Level Management by newScale
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April 2008 - (Free Research) This webinar will give you practical guidance on how an IT organization could better serve its customers. Learn how to define and standardize your services with a Service Catalog and set customer expectations through Service Level Management (SLM) — both key components to ITIL success.
ITIL Version 3 and the IT Service Catalog by newScale
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April 2008 - (Free Research) A new version of ITIL provides more practical guidance and a service lifecycle approach that reflects how IT operates in the real world. Increase financial transparency, service delivery performance and customer satisfaction with a service catalog.
Podcast - How to Produce an Actionable IT Service Catalog by newScale
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April 2008 - (Free Research) The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is a critical element to ensure success in ITIL or any process-based IT transformation initiative.
How to Produce an Actionable IT Service Catalog by newScale
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April 2008 - (Free Research) The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is a critical element to ensure success in ITIL or any process-based IT transformation initiative.
Best Practices in Reconciliation: A Practical Guide for Asset Managers by Advent Software, Inc
July 2008 - (Free Research) This whitepaper explains why automated reconciliation is quickly evolving into a competitive necessity. The costs associated with manual reconciliation, the benefits from automation, and the best reconciliation workflow model will all be discussed.
Client LifeCycle demo by FrontRange Solutions Inc
July 2008 - (Free Research) Enteo’s lifecycle management solutions by FrontRange are at the forefront of Unified Infrastructure Management. View this demo to see the most efficient solution portfolio in the area of system management.
Primavera ProSight: Propose and Control Project and Investment Portfolios by Primavera Systems Inc.
Primavera ProSight is a portfolio management solution that helps you make better, more strategically aligned investment decisions. It captures enterprise data and facilitates best practices to help you increase employee productivity, reduce initiative failures, and generate a healthier bottom-line.
Taking Control of Software Licensing by BDNA
April 2008 - (Free Research) Software licensing is full of complexity and factors outside your control. Having accurate information is the best strategy for managing vendors, negotiating with them, and avoiding vendor audits. This paper offers insight to enter conversation…
Four Starting Points For Effective IT Project And Portfolio Management by Mercury
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October 2006 - (Free Research) This paper provides new insights into the root causes of IT project failures and misalignment with business unit expectations, along with possible solutions. It illustrates the path to optimized project & portfolio management from four different starting points, and provides step-by-step advice to help you reach new milestones quickly.
ExtraView Bug Tracker by Extraview Corporation.
The ExtraView Bug Tracker solution was developed upon the ExtraView platform, Designed for the Web, all features, including all administrative features, are accessible through a standard Web browser interface.
Project Risk - Why are 50% of IT projects still failing by CA.
April 2008 - (Free Research) This podcast addresses issues such as project failure rates and wasted investments as well as highlight best practices for guidance on implementing successful project management initiatives at your organization.
Improving Software Quality to Drive Business Agility by Coverity Inc
July 2008 - (Free Research) IDC conducted a survey in 2Q08 to explore current practices in, costs of, and attitudes toward software quality, this paper offers a comprehensive and insightful summary of the survey results.
Aligning IT and Business with Demand Management (On-Demand Webinar) by SERENA Software, Inc
June 2008 - (Free Research) Join us and learn about Demand Management (DM), a component of a full-featured Project Portfolio Management (PPM) practice. Demand comes from many sources and all phases of the project lifecycle. Capacity management must consider all of these.
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