1 - 21 of 21
Too many results? Filter by:
All result types
Software
Services & Resellers
Hardware
Research
Consulting Methodologies -- IT Infrastructure by Info-Tech Research
July 2004 - (Paid) With limited amounts of money, time and people, IT managers are expected to deliver services to an increasingly complex business environment. This methodology traces the process of building an optimal IT infrastructure. Review current state, determine the ideal, and design an action plan.
Meeting Tomorrow's Internet Performance Requirements by Keynote Systems
February 2008 - (Free Research) This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards.
ITIL, the IT Service Catalog, and Service Level Management by newScale
(E-mail this company )
April 2008 - (Free Research) This webinar will give you practical guidance on how an IT organization could better serve its customers. Learn how to define and standardize your services with a Service Catalog and set customer expectations through Service Level Management (SLM) — both key components to ITIL success.
ITIL Version 3 and the IT Service Catalog by newScale
(E-mail this company )
April 2008 - (Free Research) A new version of ITIL provides more practical guidance and a service lifecycle approach that reflects how IT operates in the real world. Increase financial transparency, service delivery performance and customer satisfaction with a service catalog.
Podcast - How to Produce an Actionable IT Service Catalog by newScale
(E-mail this company )
April 2008 - (Free Research) The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is a critical element to ensure success in ITIL or any process-based IT transformation initiative.
How to Produce an Actionable IT Service Catalog by newScale
(E-mail this company )
April 2008 - (Free Research) The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is a critical element to ensure success in ITIL or any process-based IT transformation initiative.
Service Lifecycle Management for IT Equipment - Tackling the Profitability Crunch by Astea International Inc.
(E-mail this company )
August 2005 - (Free Research) The IT Equipment Service market is riddled with complexity, plagued by competition & challenged by shrinking margins. This paper provides insight from recent conversations with leading service companies to discover how SLM principals are being used to combat the complexity, growing competition & shrinking profit margins in the IT Services Industry
Client LifeCycle demo by FrontRange Solutions Inc
July 2008 - (Free Research) Enteo’s lifecycle management solutions by FrontRange are at the forefront of Unified Infrastructure Management. View this demo to see the most efficient solution portfolio in the area of system management.
Improving IT Service Support through ITIL by Hewlett-Packard Company
December 2006 - (Free Research) This white paper discusses the benefits associated with ITIL. Discover how ITIL can be used to integrate data to provide a comprehensive cross-tier representation for IT services.
Apply the ITIL Framework with Confidence by TechExcel, Inc.
(E-mail this company )
March 2007 - (Free Research) ITIL provides the foundation for quality IT service management. It actively supports corporate goals by offering services that are based on efficient principles and adequately fulfilling business requirements. With the ITIL framework, IT fulfills the promise of the profit generator instead of being seen as a cost burden.
DevTrack 6.2 – Enterprise Project and Defect Tracking Software by TechExcel, Inc.
(E-mail this company )
DevTrack comprehensively tracks and manages all product defects, change requests, and all other development issues. DevTrack facilitates teamwork between different users, teams, and even customers. DevTrack also provides powerful workflow and process automation, robust searching and reporting, and comprehensive point-and-click customization.
We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.