Aldon Lifecycle Manager (System i Edition) by Aldon.. US and Canadian Enterprises - Aldon Lifecycle Manager for iSeries is an iSeries (AS/400) change management system designed to bring control, automation, tools and information more... >> Discover more offerings from Aldon..
		Primavera 6.0 (P6) for Project Portfolio Management by Primavera Systems Inc.. P6 is an integrated project and portfolio management solution for globally prioritizing, planning, managing and executing projects, programs and portfolios throughout the more... >> Discover more offerings from Primavera Systems Inc..
		newScale Solutions Overview - newScale FrontOffice Suite™ by newScale. The newScale FrontOffice Suite™ provides integrated solutions for an actionable and operational Service Catalog – to define an optimal portfolio of services, forecast service more... >> Discover more offerings from newScale.

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Project Management Solutions | Application Lifecycle Management(ALM) | Change and Configuration Management | IT Portfolio Management | Service Organization Management | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Business Process Management (BPM) | Requirements Management | Testing and Analysis | Customer Service (General)

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ITIL Version 3 and the IT Service Catalog by newScale (E-mail this company) April 28, 2008 - (Free Research) A new version of ITIL provides more practical guidance and a service lifecycle approach that reflects how IT operates in the real world. Increase financial transparency, service delivery performance and customer satisfaction with a service catalog. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Managing Today's Professional Service Organization - How to Improve Efficiency and Increase Profits by Epicor Software Corporation. February 21, 2008 - (Free Research) Enterprise service automation has eased a number of business challenges for companies, including efficiency, billing and performance. Learn development and solution best practices for enterprise service automation and realize increased profits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CA White Paper: Getting Started with a Project Management Office (PMO) by CA. March 2008 - (Free Research) This paper contains practical insights and best practices for better IT project delivery. It details ways of moving from an ad-hoc approach to a more effective process by implementing a project management office (PMO). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CA White Paper: Evolving the Maturity Level of Your Project Management Office (PMO) by CA. March 2008 - (Free Research) In the pursuit of improving IT project delivery, many companies tend to focus primarily on the process but might overlook a crucial step: benchmarking effectiveness. This white paper discusses tips and techniques for setting up effective, iteractive benchmarking and project rollout. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Meeting Tomorrow's Internet Performance Requirements by Keynote Systems February 2008 - (Free Research) This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Get Ready for Markets in Financial Instruments Directive (MiFID): Implications of Level 2 by ILOG Inc April 2008 - (Free Research) This white paper details the benefits associated with Business Rule Management Systems (BRMS) and highlights the business and technological impact of the Markets in Financial Instruments Directive (MiFID). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Network Optimization: Achieving Success and Profitability in Field Service by SERVICEPower. February 2008 - (Free Research) A key element and requirement for optimization is the ability to manage field resources. This essentially means that a service organization has to have access to qualified service personnel. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Effective Field Service Outsourcing and Channel Management Strategies by SERVICEPower. February 2008 - (Free Research) Bookended by the OEM and the end-customer, service networks can be comprised of multiple organizations like 3PLs, contract field service outfits, contract manufacturers, distributor partners, and even other OEMs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Managing Software Intellectual Property by Black Duck July 2008 - (Free Research) This paper describes the approaches for managing intellectual property during component-based software development, detailing the seven best practices an organization should adhere by to facilitate the successful management of software IP. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving IT Service Support through ITIL by Hewlett-Packard Company December 2006 - (Free Research) This white paper discusses the benefits associated with ITIL. Discover how ITIL can be used to integrate data to provide a comprehensive cross-tier representation for IT services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Produce an Actionable IT Service Catalog by newScale (E-mail this company) April 2008 - (Free Research) The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is a critical element to ensure success in ITIL or any process-based IT transformation initiative. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Modeling Unstructured Data: An Independent Perspective by Steve Hoberman, Data Modeling Expert by Sybase Inc June 2008 - (Free Research) This white paper explains structured, semi-structured, and unstructured data, while increasing your awareness of the complex content of the requirements environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ROI Case Study: "Deployment of QlikView at Heidelberger Druckmaschinen AG" by QlikTech Inc. August 2008 - (Free Research) Learn about a BI interface that helps gather information easily and quickly, which supports funded decision-making and allows managers to deal directly with data rather than having to rely on standard analyses. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Security Vs. Flexibility: Must IT Management Choose? by Faronics August 2008 - (Free Research) Read this white paper and learn how IT Managers can use CCM tools to have it all: security, a uniform standard and flexibility. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

When Requirements Go Bad - Understanding the causes for Requirements errors can help prevent them by Ivar Jacobson Consulting June 2008 - (Free Research) This white paper discusses how to eliminate common requirements errors for a more effective software development lifecycle. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Integrating Use Cases, Storyboarding and Prototyping by Ivar Jacobson Consulting June 2008 - (Free Research) This white paper discusses how to optimize requirements gathering and documentation through the integration of use case, storyboarding and prototyping. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Defect and Project-Tracking - DevTrack Enterprise Edition: A detailed look at the features of DevTrack Enterprise by TechExcel, Inc. (E-mail this company) June 2005 - (Free Research) TechExcel has developed DevTrack Enterprise Edition, offering our customers advanced features for automation and more versatile development workflow and tracking. The purpose of this paper is to describe the additional features offered by the DevTrack Enterprise Edition, and give common examples of how they are used. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Approach IPTV Solution Integration - A Framework on Lessons Learned by Alcatel Lucent August 2008 - (Free Research) This paper describes how to perform IPTV solution integration, blending end-to-end IPTV component technical knowledge with a strong business-focused approach to create closely integrated work packages. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Avoiding Software Requirements Errors by Ivar Jacobson Consulting June 2008 - (Free Research) This paper presents a simple taxonomy for requirements and discusses the strengths and weaknesses of each of the major types of requirements approaches. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Astea Alliance - Service Lifecycle Management by Astea International Inc. (E-mail this company) Astea Alliance -supports the complete service lifecycle, and enables you to manage staff and inventory more efficiently while providing higher levels of service to customers. It provides a single, unified view of all service transactions & gives you a wealth of decision support tools to continuously refine the quality of your service process.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Evaluating a Professional Services Automation (PSA) Solution by OpenAir (E-mail this company) March 2007 - (Free Research) A company's choice of a a Professional Services Automation (PSA) solution is a critical decision. Solutions differ across such factors as price, functionality, deployment and technology infrastructure. This SPI Research White Paper analyses some of the critical factors for organizations that are looking to deploy PSA. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Improving Software Quality to Drive Business Agility by Coverity Inc July 2008 - (Free Research) IDC conducted a survey in 2Q08 to explore current practices in, costs of, and attitudes toward software quality, this paper offers a comprehensive and insightful summary of the survey results. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Seamlessly Realizing Change Management - The Importance Of An Effective Enterprise Software Training Solution by OnDemand Software (E-mail this company) March 2007 - (Free Research) This white paper examines the importance of change management in the success of enterprise application implementations and upgrades. It also identifies the successful elements of change management as they relate to people, process and technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Becoming Value-driven: Focusing on What Matters Most by Telelogic, An IBM Company August 2008 - (Free Research) This white paper provides insight into the six key constructs essential for becoming a value-driven organization. Discover how to gain the visibility and control essential to meet customer needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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