Virtualization | Business Process Management (BPM) | Storage Management | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Data Center Management | Availability, Performance and Problem Management | Enterprise Systems Management | Technology ROI Tools | Storage Area Network (SAN)/ Network Attached Storage (NAS) | Portfolio and Investment Management

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How To Kiss Your On-Premise Call Center Goodbye by Contactual, Inc. March 08, 2010 - (Free Research) This webcast discusses how on-premises call centers are outdated and inhibit the delivery of first-rate customer experience. Tune in and learn how your company can improve and simplify contact center operations while dramatically lowering costs via the Software as a Service (SaaS) model. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Audio Conferencing 2.0: Control Costs & Simplify Administration by Citrix Online September 10, 2009 - (Free Research) In this paper, we're taking audio conferencing to an entirely new level. Built with Web-based administration and control, HiDef Corporate audio conferencing gives you crystal-clear audio plus the tools to extract maximum value from every call. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Podcast: Get Reel Value from Virtual Tape by CA March 02, 2010 - (Free Research) A virtual tape library can improve tape utilization, processing performance and enhance the value of current tape hardware and media investments. Listen to this podcast to learn the basics of virtual tape libraries, tips on reducing storage tape costs and how and why you should apply VTL to your storage and backup decisions. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Podcast: Virtual Server Backup: Easy and Economical with Deduplication by ExaGrid Systems, Inc. February 25, 2010 - (Free Research) Server virtualisation is a top choice for IT investments in this current economical climate. Learn how it will enable you to reduce cost and maximise utilisation. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Podcast: UK’s Largest Airline and The Enterprise Integration Triangle by Progress Software January 29, 2010 - (Free Research) The Enterprise Integration Triangle – How the World's Favorite Airline Has Mastered the Code! (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Podcast: How vStorage Enabled SANs Will Help Maximize VMware Investment by Dell, Inc. May 29, 2009 - (Free Research) Check out this podcast to learn how VMware and Dell are leveraging VMware vStorage with the Dell EqualLogic PS Series SANs for greater virtual server performance and more efficient management. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Podcast: Part 3: What is IT Management, and why should I care? Three IT Questions for the Small Business Owner by Dell, Inc. and Microsoft December 18, 2009 - (Free Research) In the third podcast of this three-part Q&A series with expert Greg Shields, learn what IT Management is and why, as a small business, you need to understand and care about IT Management. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Podcast: IT Strategies in an Economic Downturn - Analyst Views by EMC Corporation December 18, 2009 - (Free Research) Managing IT in an economic downturn is challenging. Are organizations making mistake right now? If so, what should they be doing instead? This podcast will feature interviews with industry experts who answer questions about which IT investments will help organizations survive and emerge stronger after the recession. (PODCAST) GO TO PODCAST

Advancing Return on Investment Analysis for Government IT: A Public Value Framework by SAP America, Inc. January 23, 2009 - (Free Research) The range and complexity of government information technology (IT) investments makes assessing their returns a daunting prospect. This white paper presents a public ROI assessment framework that addresses the shortcomings in the available methods and models for assessing public returns. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise Private Clouds: Pitfalls to Avoid in 2010 by Surgient January 13, 2010 - (Free Research) In this podcast, learn how to implement a private cloud for your enterprise while avoiding common mistakes. Discover five cloud implementation pitfalls, including delaying a cloud project kickoff. Gain insight into key ways to ensure the success of your own cloud deployment. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Podcast: Stuff Happens -- How to Assess Risks and Set Objectives for Business Continuity Plans  by Marathon Technologies March 12, 2010 - (Free Research) Disaster recovery (DR) plans become more complicated and difficult when businesses try to identify all risk scenarios and assign quantitative value to the likelihood of them happening. This podcast will guide you through the process of determining what needs to be protected within your business data and infrastructure. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Podcast: Strategies for evaluating the ROI of R2 Hyper-V by Dell and Microsoft March 11, 2010 - (Free Research) This podcast explores effective products and strategies for implementing virtualization. Learn how to choose the right tools and approaches and calculate your organization’s virtualization investment. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Podcast: Smart Tactics to Build Storage Solutions in Virtual Environments by PC Connection March 04, 2010 - (Free Research) Storage virtualization has become a prominent solution in the IT world by offering continued benefits and a lower cost infrastructure. This podcast examines the benefits and top challenges with storage virtualization and approaches to build storage solutions for virtual environments. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Cisco Unified Communications: Unifying Communications Infrastructure by Global Knowledge December 2008 - (Free Research) Cisco's unified communications vision combines individual systems with different communications capabilities into a cohesive, powerful communications ecosystem that allows a business to revolutionize itself overnight. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Podcast: Exchange 2010 Roadmap Series: Virtualization by Dell, Inc. and Intel December 2009 - (Free Research) Although virtualization boasts many benefits, you may be wondering if it can help your organization. This mediacast, featuring expert, Lee Benjamin discusses the concerns IT pros have about virtualization and how to determine its worth for your company. Learn how Exchange 2010 supports virtualization and can be used to improve your backup strategy. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

SEC Exam Survival Guide: Prepare in 12 Steps by Advent Software, Inc August 2008 - (Free Research) This Securities and Exchange Commission Exam Survival Guide provides you with the actions you can take to prepare for an SEC exam so that when the call comes, there is minimal stress and disruption to your firm. (WHITE PAPER) GO TO WHITE PAPER

BMC SQL Performance for DB2: A Review of the Potential Return on Investment by BMC Software, Inc. November 2009 - (Free Research) The ever present demand to maximise the value delivered by business-critical applications requires that we optimise the use of all the resources that execute and manage them. BMC Software is one of the major vendors offering such support and has a highly regarded set of solutions collectively called BMC SQL Performance for DB2. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

20 Steps to Delivering the Perfect Order by Esker Inc. March 2010 - (Free Research) Perfect order management starts with perfect processes, which can help consolidate apps and free up capital. In this podcast, discover 20 steps to delivering the perfect order and learn other tips that can help your organization take a process-view of order fulfillment from expert Ray Wang. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Business Driven Automation – What is Business Driven Automation? by CA February 2010 - (Free Research) CA products are strongly differentiated by their ability to respond to changing business needs – Business Driven Automation. Ray Wright asks Steve Garone about CA’s Business Driven Automation capabilities and how they help customers. Listen to this podcast to learn more. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Open Federation: Collaboration Goes Borderless by Cisco Systems, Inc. February 2010 - (Free Research) Unified communications tools enable your employees to communicate and collaborate with each other faster and more easily than ever before. Unfortunately, their use has been restricted to members of your enterprise—until now. View this webcast now to learn about a new solution that allows borderless collaboration. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

How vStorage Enabled SANs Will Help Maximize VMware Investment by Dell and VMware May 2009 - (Free Research) Check out this podcast to learn how VMware and Dell are leveraging VMware vStorage with the Dell EqualLogic PS Series SANs for greater virtual server performance and more efficient management. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Repair Technicians Switch from Paper to Mobile Workforce Management Solution by BlackBerry December 2009 - (Free Research) AIS Construction Equipment (AIS), a heavy construction equipment dealership that sells, rents and repairs machinery, was challenged to automate work orders completed by service technicians who repair heavy equipment to accelerate the billing cycle, follow up on sales leads and improve customer service. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Collocation Data Center Tips for SMBs by i365, A Seagate Company February 2010 - (Free Research) Almost 50% of SMBs don't have a business continuity or DR plan in place. Download this featured podcast for tips and strategies on how to use the value of collocation to save money and improve continuity. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Gain Better Enterprise Visibility from Your SOA by Progress Software February 2010 - (Free Research) This podcast explores how you can achieve the promise of SOA without compromising your architecture or getting locked into a single-vendor approach. Listen as Giles Nelson presents his views on the challenges that enterprises face when trying to identify business requirements, deploy smart solutions that will support these requirements. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Developing a strategy around client manageability by Dell, Inc. and Intel October 2009 - (Free Research) Businesses today struggle to effectively manage clients due to the increase in options available. This podcast explores the top challenges of client manageability. Learn key considerations when developing a strategy around manageability. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

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