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Still Struggling to Reduce Call Center Costs without Losing Customers? by SAP America Inc February 01, 2008 - (Free Research) Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Podcast: Stop Wasting Storage: Reclaim Capacity, Reduce Growth Rates And Maximize Returns On Hardware Investment by Northern Parklife February 25, 2009 - (Free Research) This Podcast highlights a solution that helps disregard wasteful data and creates a more efficient storage infrastructure by reclaiming crucial storage space. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Audio Conferencing 2.0: Control Costs & Simplify Administration by Citrix Online September 10, 2009 - (Free Research) In this paper, we're taking audio conferencing to an entirely new level. Built with Web-based administration and control, HiDef Corporate audio conferencing gives you crystal-clear audio plus the tools to extract maximum value from every call. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

PODCAST: Stop Wasting Energy! Tips for Cutting Power Draws from PC Networks to Data Centers by PC Connection in partnership with Intel September 28, 2009 - (Free Research) Join this Podcast, presented by PC Connection, featuring guest speakers Doug Washburn, Forrester Research Analyst, and co-presenter John Skinner, Intel’s Director of Marketing, Eco-Technology, as they discuss the scope of energy-efficient computing, and how new incentives can be leveraged to accelerate the ROI of your technology investments. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Podcast: Why Small Businesses Should Think Outside the Box When Choosing Endpoint Security Solutions by Sunbelt Software August 07, 2009 - (Free Research) Join Aberdeen Group's Derek Brink, and Sunbelt Software's Alex Eckelberry, for an informative podcast that will present fact-based research that underscores the idea that "bigger isn't necessarily better" when it comes to selecting an antivirus vendor. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Podcast: Managing third-party compliance by IBM July 28, 2009 - (Free Research) Listen to this podcast, featuring Richard Mackey, for tips on managing third-party risk, specifically for compliance. Learn how to choose the right partners and ensure they apply the same standards as your organization when securing your assets. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

IT Investment in a Down Economy - Podcast by SAP America Inc March 16, 2009 - (Free Research) Listen to highlights from the "Weathering the Economy" Online Forum in this six-minute podcast. You'll hear from CEOs and business experts on the importance of IT during an economic slowdown. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

PODCAST: Getting There From Here: Delivering Unified Communications to Your Organization - Part 3 by IBM September 11, 2009 - (Free Research) This podcast outlines how to research and implement unified communications, including knowing your enterprise's strategic initiatives. Learn ways to optimize processes and discover which applications to use by determining your organization's communication "hot spots." Justify your investment with a positive return on investment. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Right-sizing Your Storage Infrastructure with Tiered Storage by Datalink and Hitachi Data Systems August 01, 2009 - (Free Research) This podcast will define tiered storage and explain how tiered storage can drive efficiency in your IT operations. Listen to this podcast to find out what you should consider before implementing a tiered storage solution. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

SAP® Support of the Healthecare Supply Chain's Ongoing Effort to Ensure Patient Safety and Drive Business Value by SAP America Inc June 02, 2009 - (Free Research) The Center for Healthcare Supply Chain Research (formerly the HDMA Research & Education Foundation) recently published an important study concerning data management and data sharing in the healthcare supply chain. This whitepaper discusses the key conclusions of their study. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimize your Technology Infrastructure Podcast Series by IBM October 01, 2009 - (Free Research) Companies with a flexible IT infrastructure credit their success to an ability to adapt to change. Listen to find new ways to lower IT complexity and improve operating efficiency in your company. (PODCAST) GO TO PODCAST

Increase Profits and Customer Satisfaction in the Communications Industry by Infor CRM December 05, 2008 - (Free Research) Leading companies are placing more emphasis on inbound marketing and intelligent customer interactions as the means for building powerful customer relationships that boost profitable growth. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco Unified Communications: Unifying Communications Infrastructure by Global Knowledge December 2008 - (Free Research) Cisco's unified communications vision combines individual systems with different communications capabilities into a cohesive, powerful communications ecosystem that allows a business to revolutionize itself overnight. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top points to achieving a fast ROI in Enterprise Backup and DR with Symantec, FalconStor and Hitachi Data Systems by FalconStor Software November 2009 - (Free Research) Disk-based backup systems fundamentally change the way we do backup and recovery. But the key is to treat disk as disk and not as tape. Solutions need to recognize the intelligent features of disk and take advantage of those features. This podcast explores how to leverage the advantages of disk for best possible backup performance and maximum ROI. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Developing a strategy around client manageability by Dell, Inc. and Intel October 2009 - (Free Research) Businesses today struggle to effectively manage clients due to the increase in options available. This podcast explores the top challenges of client manageability. Learn key considerations when developing a strategy around manageability. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

How vStorage Enabled SANs Will Help Maximize VMware Investment by Dell and VMware May 2009 - (Free Research) Check out this podcast to learn how VMware and Dell are leveraging VMware vStorage with the Dell EqualLogic PS Series SANs for greater virtual server performance and more efficient management. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Vizioncore is Making Virtualization Adoption as Easy as 1, 2, FREE! by Vizioncore Inc. September 2009 - (Free Research) This podcast explains how to successfully adopt virtualization to cut costs and simplify resource management. Discover how to manage hypervisor environments and properly allocate storage resources. Learn how to automate time consuming manual costs to improve productivity. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Portfolio Resource Management by AtTask September 2009 - (Free Research) This podcast will review the steps CIOs can take to select top projects with the most value to the business, map resources and finally fill in the gaps. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

SEC Exam Survival Guide: Prepare in 12 Steps by Advent Software, Inc August 2008 - (Free Research) This Securities and Exchange Commission Exam Survival Guide provides you with the actions you can take to prepare for an SEC exam so that when the call comes, there is minimal stress and disruption to your firm. (WHITE PAPER) GO TO WHITE PAPER

Schneider Electric - Bringing Facts to the Table by Compuware Corporation July 2009 - (Free Research) Dave Patzwald of Schneider North America talks about how he responded to a direct challenge from his executive team to "fix the systems availability issue." (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Nucleus Research - Focusing IT Efforts During Uncertain Times by Compuware Corporation July 2009 - (Free Research) Rebecca Wetteman, Vice President with Nucleus Research, discusses the impact of the current economic climate on IT spending and how IT leaders can justify and articulate the value of infrastructure projects like application performance management. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

The Role of IT Governance in PPM Success by AtTask September 2009 - (Free Research) During this webcast, our speaker will discuss ways to ensure IT governance is instituted at the enterprise for PPM success. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Importance of Measuring ROI: The Indicator of Business and IT Performance by SAP AG December 2008 - (Free Research) A disciplined IT performance measurement program is critical not only for business growth but also for economic viability. This paper provides a framework for a Return on IT (ROIT™) methodology and discusses how to deploy it within a company's business processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managing Device Diversity: How To Embrace Employee-Owned BlackBerry, iPhone and Windows Mobile Smartphones (And Make Your CIO Smile) by BoxTone October 2009 - (Free Research) This free handbook explains why "enabled compliance" is what IT management and CIOs need to maximize mobile worker productivity while optimizing the balance of service quality, cost and risk to the organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cutting Costs with WAN Optimization by Riverbed Technology, Inc. October 2009 - (Free Research) Did you know it’s possible to cut IT costs without impacting day-to-day IT operations? In fact, when you download this whitepaper from Riverbed on cost-savings through WAN optimization, you’ll discover how businesses of all different sizes have realized a return on investment in just a few months. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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