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Practical and Flexible IT Service Management for the Real World by Numara Software January 06, 2009 - (Free Research) This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Importance of Measuring ROI: The Indicator of Business and IT Performance by SAP AG December 29, 2008 - (Free Research) A disciplined IT performance measurement program is critical not only for business growth but also for economic viability. This paper provides a framework for a Return on IT (ROIT™) methodology and discusses how to deploy it within a company's business processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building the Business Case for Predictive Analytics: Nucleus Research by SPSS Inc. Worldwide Headquarters February 20, 2009 - (Free Research) Predictive analytics encompasses a variety of techniques from statistics and data mining that analyze current and historical data to make predictions about future events. In this Nucleus Research report, learn how your company can achieve ROI from Predictive analytics applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices in Creating a Strategic Finance Function by SAP America Inc January 23, 2009 - (Free Research) the following article will share the results of SAP research as well as APQC's Open Standards Benchmarking Collaborative (OSBC) research. The OSBC research is the first global set of common standards for business processes and data, giving organizations an independent, authoritative resource for evaluating and improving business practices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Protection Techniques by Storage Decisions August 13, 2009 - (Free Research) The best metric for measuring business resiliency is "time to data" —the amount of time required to restore access to business critical data assets to business decision-makers. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

The Secret to Maximizing Virtualization ROI in the Dynamic Data Center by Akorri November 03, 2009 - (Free Research) This webcast details an approach to optimize your virtualized infrastructure performance. Learn how to leverage key performance indicators and cross-domain analytics to plan for future capacity demands and improve service levels. Discover the secret to managing your VMware infrastructure performance for optimal resource utilization. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Rational Quality Manager by IBM November 04, 2009 - (Free Research) Download your free trial of IBM Rational Quality Manager V2, a collaborative, Web-based, quality management solution that offers comprehensive test planning and test asset management from requirements to defects. (DOWNLOAD) VIEW ABSTRACT | GO TO DOWNLOAD

It's Time to "Go Commando" by Birst June 19, 2009 - (Free Research) Commando teams carefully plan and execute to reduce risk and achieve success. Read this sales survival guide to learn how to - and why you should - adopt this philosophy and the main factors to focus on that will ensure your sales organization not only survives 2009 but comes out of it successfully. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Intelligence for Process Industries: Actionable Insights for Business Decision Makers by SAP America Inc January 23, 2009 - (Free Research) Firms in Process Industries have made significant investments in information technology to increase the efficiency of their operations and supply chains. By integrating real-time decision making with mission-critical business processes, smart businesses can set a path for industry leadership. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Intelligence for the Health Care Industry: Actionable Insights for Business Decision Makers by SAP America Inc January 23, 2009 - (Free Research) Hospitals from across the world are facing increased pressure to improve operations from multiple directions. What is needed is a new generation of business intelligence (BI) tools and applications designed with the health care sector in mind, capable of integrating cross and inter-departmental processes and information. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Portfolio Resource Management by AtTask September 02, 2009 - (Free Research) This podcast will review the steps CIOs can take to select top projects with the most value to the business, map resources and finally fill in the gaps. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Taking Relationship Management to a New Level with Microsoft Dynamics CRM by Microsoft September 09, 2009 - (Free Research) Join Microsoft Dynamics CRM technology evangelist Phillip Haase in this webcast to learn about the Microsoft strategy and investments in enterprise CRM solutions and to understand how these solutions address the requirements for users, management, and IT. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Grow Your Business with the Visibility to Capture More Sales Opportunities by Microsoft September 09, 2009 - (Free Research) In part one of this webcast series, we show you how the productivity of your sales teams can be dramatically increased by utilizing the enhancements in the newly released Microsoft Dynamics CRM 4.0. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Driving Business Process Productivity by Tuning Your Customer-Centric Business Processes for Profit by Microsoft September 09, 2009 - (Free Research) This webcast demonstrates how Microsoft Dynamics CRM can be used to capture and manage structured and unstructured sales and marketing customer data within a single, integrated system can help increase your organization's return on investment. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Transforming Customer Service into a Strategic Asset by Microsoft February 06, 2008 - (Free Research) View this webcast to discover how Microsoft Dynamics CRM can help you transform customer service into a strategic business asset. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Do Extraordinary Things Everyday with Microsoft Dynamics CRM! by Microsoft September 09, 2009 - (Free Research) In this webcast, we show you how the productivity of your sales, customer service, and marketing teams can be dramatically increased by taking advantage of the enhancements in the newly released Microsoft Dynamics CRM 4.0. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Using Microsoft Dynamics CRM and the Federated Model for Consolidated Pipeline Forecasting and Reporting by Microsoft September 09, 2009 - (Free Research) View this webcast to learn how the federated model can help business units operate customized CRM systems while synchronizing to a central application. We explore how the server stores enterprise-pertinent information from all CRM systems, thus supporting executives responsible for achieving overall sales goals. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Take Control of Your Assets and Take Control of Your Costs by Numara Software November 04, 2009 - (Free Research) In this webcast, you will see how you can take control of your IT costs by effectively managing your assets with Numara Asset Management Platform (NAMP). You will learn how NAMP automates your resource-intensive IT asset management challenges so you can improve compliance, improve customer satisfaction, reduce risk, and optimize your investments. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Enterprise Data Services in SOA using ODI Suite by Oracle Corporation February 01, 2009 - (Free Research) This whitepaper will demonstrate why Data Services are a foundation requirement for enterprise SOA deployments by describing how just how valuable, and complex, business data is for the businesses that rely on it. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global October 29, 2009 - (Free Research) Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Confidence in Commerce: Enabling e-banking and online services with two-factor authentication by SafeNet, Inc. September 01, 2009 - (Free Research) Many financial organizations are looking to implement proactive security measures to combat identity theft. Strong authentication – a security method which employs the use of more than one factor to identify users accessing private networks and applications – is among today’s leading choices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Pocket E-Guide: Data Breach Dangers -- Learn to How to Protect Data and Lower Security Spending by IBM October 08, 2009 - (Free Research) Information security is important, but justifying increased security spending isn't. Even though important factors such as stock performance and customer loyalty are directly affected by security breaches. This E-Guide outlines three specific actions for your company to take in order to protect and promote brand trust by preventing data breaches. (EGUIDE) VIEW ABSTRACT | GO TO

SAP® Business All-in-One Fast-Start Program: Creating Affordable, Flexible Solutions for Faster Value by SAP AG February 08, 2008 - (Free Research) The SAP® Business All-in-One fast-start program enables you to configure a solution online, obtain an estimate of costs, and implement the solution quickly and cost-effectively. It delivers rapid time to value and lets you tailor the solution to meet your changing needs, protecting your long-term investment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

VI Service Desk Version 4.0.1 - Free 30 Day Trial! by Velocity Integrations Software, Inc. September 18, 2009 - (Free Research) VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change. (TRIAL SOFTWARE) GO TO

The Total Economic Impact Of DMExpress by Syncsort August 25, 2008 - (Free Research) The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of DMExpress on their organizations. Forrester’s aim is to clearly show all calculations and assumptions used in the analysis. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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