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20 Steps to Delivering the Perfect Order by Esker Inc. March 02, 2010 - (Free Research) Perfect order management starts with perfect processes, which can help consolidate apps and free up capital. In this podcast, discover 20 steps to delivering the perfect order and learn other tips that can help your organization take a process-view of order fulfillment from expert Ray Wang. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

10 Key Things Your VoIP Firewall Should Do by SonicWALL October 13, 2009 - (Free Research) Whether you are a small business installing your first phone system or a larger organization replacing an existing PBX system, VoIP will change the way you manage and protect your network. Read this paper to take a deeper look at some of the changes you can expect. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Advancing Return on Investment Analysis for Government IT: A Public Value Framework by SAP America, Inc. January 23, 2009 - (Free Research) The range and complexity of government information technology (IT) investments makes assessing their returns a daunting prospect. This white paper presents a public ROI assessment framework that addresses the shortcomings in the available methods and models for assessing public returns. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Essential Guide to Threat Management by Information Security Magazine March 08, 2010 - (Free Research) Your organizations are under attack from organized groups that are after the lifeblood of your company. This essential guide from Information Security Magazine will identify those attack vectors and tell you how to best secure your critical digital assets. (EGUIDE) VIEW ABSTRACT | GO TO

Open Federation: Collaboration Goes Borderless by Cisco Systems, Inc. February 22, 2010 - (Free Research) Unified communications tools enable your employees to communicate and collaborate with each other faster and more easily than ever before. Unfortunately, their use has been restricted to members of your enterprise—until now. View this webcast now to learn about a new solution that allows borderless collaboration. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Presentation Transcript: IT/Business Integration- Who’s Doing it Best by CA January 21, 2010 - (Free Research) Read this presentation transcript to gain insight from survey results and explanations as to why Quebec organizations, compared to others in Canada, display much higher satisfaction with their IT effectiveness. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

IT/Business Integration – Who’s Doing it Best? by CA December 22, 2009 - (Free Research) Quebec organizations, compared to others in Canada, display much higher satisfaction with their IT effectiveness. They continually place a high priority on IT process improvement and the establishment of procedures for management and oversight of IT operations. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

IT/Business Integration – Who’s Doing it Best? by CA December 16, 2009 - (Free Research) Quebec organizations, compared to others in Canada, display much higher satisfaction with their IT effectiveness. They continually place a high priority on IT process improvement and the establishment of procedures for management and oversight of IT operations. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Successful Private Clouds: Proven Best Practices & Case Studies by Surgient January 12, 2010 - (Free Research) Learn how you can deploy an enterprise private cloud in less than 30 days with Brian Wilson, Surgient VP of Services. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Creating an Enterprise Data Protection Framework by McAfee, Inc. March 05, 2010 - (Free Research) Every enterprise has sensitive, mission-critical data it needs to protect. In this video, Russell Jones of Deloitte & Touche explains the basic steps for creating a data protection plan and shows you how to implement effective data security policies and procedures. (VIDEO) VIEW ABSTRACT | GO TO

ITIL® v3: What It Is and Why You Should Care by Global Knowledge October 2008 - (Free Research) This paper explains ITIL by describing its benefits, where it comes from, why you need to know about it, which types of IT organization can benefit from using it, and how to get started. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Center & Infrastructure Management- Six Steps to Improving Your IT Infrastructure by CA and PSR Associates, Inc. March 2010 - (Free Research) This white paper is intended to provide a framework for your process improvement efforts, especially regarding data center and infrastructure management. It will provide you with a better understanding of infrastructure management and suggest an intelligent approach to making smart investments in a difficult economic environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Total Economic Impact Of DMExpress by Syncsort August 2008 - (Free Research) The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of DMExpress on their organizations. Forrester’s aim is to clearly show all calculations and assumptions used in the analysis. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Total Economic Impact™ Of Windows Server 2008 R2 Multicompany Case Study by Microsoft Corporation India Pvt Ltd November 2009 - (Free Research) The purpose of this study is to provide a framework to evaluate the potential financial impact of Windows Server 2008 R2 on their organizations. Forrester's aim is to show all calculations and assumptions used in the analysis. Use this study to better understand and communicate a business case for investing in Windows Server 2008 R2. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Demonstrating Business Value: It Pays to Assess and Understand the Total Cost of Ownership of IT Investments by Microsoft Corporation India Pvt Ltd November 2009 - (Free Research) This IDC Analyst Connection takes a closer look at the key parameters in establishing the appropriate financial objectives in an organization's decision-making framework. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

A Guide to Understanding the Business Case for Software-as-a-Service Solutions for Web Content Management by Clickability, Inc. January 2009 - (Free Research) Worldwide economic issues are forcing companies of all sizes to reconsider strategies, tactics, and budgets. How can companies innovate while still operating with fiscal responsibility? For a growing number of companies, the software-as-a-service model for web content management (WCM) is the answer.  Read this paper to find out more about SaaS WCM. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Implementing ITIL Using the PMBOK Guide in Four Repeatable Steps by Global Knowledge January 2006 - (Free Research) This white paper provides an overview of the PMBOK® and the key process areas and functions within the IT Infrastructure Library. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Application Whitelisting - an Emerging Layer of Security by Faronics November 2009 - (Free Research) Companies are quickly recognizing the need for several layers of security to protect against dangerous IT security threats. No single technology guarantees security, but application whitelisting covers situations not addressed by firewalls or antivirus utilities. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

5 Web Self-Service Pitfalls: What Every Contact Center Manager Must Know by eGain Communications Corp. February 2010 - (Free Research) This paper discusses and analyzes 5 myths frequently encountered in the context of self-service strategies and implementations, and offers proven industry best practices to counter them. This paper will be a valuable resource for you as you develop, implement, and refine your customer self-service strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Measuring The Business Value of IT by SAP America, Inc. September 2006 - (Free Research) Discover how to efficiently measure projected business value, increase the ROI of your SAP investments, and improve the overall worth of your IT initiative with a consistent methodology for both business and IT users. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ITIL Version 3 - What the Changes Could Mean to You by Global Knowledge December 2008 - (Free Research) As the IT industry standardizes its operations to solve business problems in the most efficient, effective, economical, and equitable way, ITIL v3 becomes a useful and critical tool. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Project Management Office Best Practices, A step-by-step plan to build and improve your PMO by Oracle Corporation April 2009 - (Free Research) The best-performing project management offices reduce business risk, optimize resources and contribute to business growth through a portfolio management office, according to Gartner. Read this informative paper from Oracle and take your first step to establishing a PMO or maturing your already established PMO. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CollabNet TeamForge 5.3 by CollabNet January 2010 - (Free Research) Distributed software development teams need tools to help them collaborate efficiently using Agile processes, while meeting regulatory requirements and business objectives. (TRIAL SOFTWARE) GO TO

Making the Case for BPM in 2010 by Lombardi Software December 2009 - (Free Research) How do you get people to listen to you and place BPM at the top of the budget priority list? Well, start with the fact that the majority of customers report a better than 100% ROI in under one year. We have some more ideas for you. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Understanding the Business Benefits of an Open Source SOA Platform by JBoss, a Division of Red Hat June 2009 - (Free Research) This paper is divided into two sections. The first half of the paper describes the business challenges of three JBoss Enterprise Middleware customers and how they gained business benefit from the use of JBoss Enterprise products and services. The second half of the paper provides insight into the JBoss Enterprise SOA platform. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

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