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ServicePower - Strengthening the Service Chain by SERVICEPower.
ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service industries and so our customers represent a cross-section of world leading companies in the insurance, medical, appliance, security and consumer electronics industries.
Primavera 6.0 (P6) for Project Portfolio Management by Primavera Systems Inc.
P6 is an integrated project and portfolio management solution for globally prioritizing, planning, managing and executing projects, programs and portfolios throughout the enterprise.
Astea Alliance Service Management Suite by Astea International Inc.
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Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.
Enabling Strategic IT Project Management by TechExcel
August 2008 - (Free Research) TechExcel’s ProjectPlan provides businesses with a collaborative environment that facilitates strategic IT planning and project management. In this whitepaper learn how it enables IT decision makers to effectively communicate project strategies.
Best Practices in Reconciliation: A Practical Guide for Asset Managers by Advent Software, Inc
July 2008 - (Free Research) This whitepaper explains why automated reconciliation is quickly evolving into a competitive necessity. The costs associated with manual reconciliation, the benefits from automation, and the best reconciliation workflow model will all be discussed.
Key Issues in Managing Change in 5 System SAP Landscapes by Revelation Software Concepts
August 2008 - (Free Research) This webcast will explore some of the key issues in managing changes across 5 system SAP landscapes, discuss current manual methods of managing these changes, and look at the value of change control technology in these situations.
DevTrack 6.2 – Enterprise Project and Defect Tracking Software by TechExcel, Inc.
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DevTrack comprehensively tracks and manages all product defects, change requests, and all other development issues. DevTrack facilitates teamwork between different users, teams, and even customers. DevTrack also provides powerful workflow and process automation, robust searching and reporting, and comprehensive point-and-click customization.
Agile Software Lifecycle Management on Demand by Rally Software Development Corp.
From an Agile pilot project to enterprise-wide deployment, Rally's Agile lifecycle management helps thousands of software professionals respond faster to changing customer need by shortening their development cycles. Find out more in this paper.
OnDemand Professional by OnDemand Software.
OnDemand Professional offers a comprehensive platform to develop robust content and begin the process of successful change management.
ServiceCEO Enterprise--Multi-site Service Organization Management by Insight Direct
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ServiceCEO Enterprise enables you to have total control over your multi-site service organization, all using one centralized database. It is perfect for the franchisor that needs to handle multiple companies, locations, and/or branches. You'll be able to be more efficiently and with fewer people—meaning you'll be able to run it more profitably.
Dispatch Direct for Field Service Automation by Dispatch Direct
April 2008 - (Free Research) Dispatch Direct allows Intelex to access all the information they need to manage their daily service calls, including the location of their service people, appointment schedules, length of time spent at each call and project status.
Aligning IT and Business with Demand Management (On-Demand Webinar) by SERENA Software, Inc
June 2008 - (Free Research) Join us and learn about Demand Management (DM), a component of a full-featured Project Portfolio Management (PPM) practice. Demand comes from many sources and all phases of the project lifecycle. Capacity management must consider all of these.
Aligning IT and Business with Demand Management by SERENA Software, Inc
June 2008 - (Free Research) Demand Management (DM) is a component of a full-featured Project Portfolio Management (PPM) practice. Demand comes from many sources and all phases of the project lifecycle. Capacity management must consider all of these.
Taking Control of Software Licensing by BDNA
April 2008 - (Free Research) Software licensing is full of complexity and factors outside your control. Having accurate information is the best strategy for managing vendors, negotiating with them, and avoiding vendor audits. This paper offers insight to enter conversation…
Cost Cutting in IT to Cope with Economic Slowdown by Avaya, Inc
July 2008 - (Free Research) IT organizations are under pressure to reduce the cost of IT and to use IT to reduce the operating costs of the enterprise. This report compiles a list of common IT-related budget-cutting ideas with links to specific research currently available from Gartner.
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