Aldon Lifecycle Manager (System i Edition) by Aldon.. US and Canadian Enterprises - Aldon Lifecycle Manager for iSeries is an iSeries (AS/400) change management system designed to bring control, automation, tools and information more... >> Discover more offerings from Aldon..
		ExtraView Enterprise - Business Process Management Software by Extraview Corporation. ExtraView Enterprise is the leading Business Process Management software platform to design, execute and optimize cross-functional business processes that incorporate systems, more... >> Discover more offerings from Extraview Corporation.
		DevTrack 6.2 – Enterprise Project and Defect Tracking Software by TechExcel, Inc.. DevTrack comprehensively tracks and manages all product defects, change requests, and all other development issues. DevTrack facilitates teamwork between different users, more... >> Discover more offerings from TechExcel, Inc..

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Project Management Solutions | Service Organization Management | Application Lifecycle Management(ALM) | Issue Tracking and Management | Customer Relationship Management (CRM) | Defect Tracking | Customer Service (General) | Field Service Management | Testing and Analysis | Debugging

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Astea Alliance Service Management Suite by Astea International Inc. (E-mail this company) Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Astea Alliance - Service Lifecycle Management by Astea International Inc. (E-mail this company) Astea Alliance -supports the complete service lifecycle, and enables you to manage staff and inventory more efficiently while providing higher levels of service to customers. It provides a single, unified view of all service transactions & gives you a wealth of decision support tools to continuously refine the quality of your service process.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Meeting Tomorrow's Internet Performance Requirements by Keynote Systems February 25, 2008 - (Free Research) This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Get the Fuel You Need to Combat Rising Gas Prices - Making Your Mobile Workforce more Efficient by Astea International Inc. (E-mail this company) May 2006 - (Free Research) The livelihood of your mobile workforce hinges on their ability to travel to and from job sites - with gas prices continuously on the rise your bottom line is going to feel the pain. Streamlining your processes and maximizing your profits is essential for survival in today's economic environment. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Mobilizing Your Workforce - The Powerful Differentiator - Including Information from "The Mobile Field Service Solution Selection Report" by the Aberdeen Group by Astea International Inc. (E-mail this company) May 2006 - (Free Research) According to Aberdeen, companies that have deployed mobile field service solutions have realized, on average, 27% improvement in worker productivity, 19% increase in customer satisfaction/retention, 17% increase in overall profitability, and 13% increase in service revenues. Are you interested in achieving results like these? (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Modeling Unstructured Data: An Independent Perspective by Steve Hoberman, Data Modeling Expert by Sybase Inc June 2008 - (Free Research) This white paper explains structured, semi-structured, and unstructured data, while increasing your awareness of the complex content of the requirements environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ServiceCEO for HVAC Installation and Repair Service Companies by Insight Direct (E-mail this company) No matter what type of HVAC Service Company you run, ServiceCEO has just the right features to make running your business much easier. It allows you to eliminate a significant portion of the day-to-day drudgery involved in running a HVAC service company. It makes everything from scheduling to quoting and parts inventory management a simple task.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Effective Field Service Outsourcing and Channel Management Strategies by SERVICEPower. February 2008 - (Free Research) Bookended by the OEM and the end-customer, service networks can be comprised of multiple organizations like 3PLs, contract field service outfits, contract manufacturers, distributor partners, and even other OEMs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Apply ITIL Best Practices with Confidence Using TechExcel Service Suite for Asset Management, Service Desk and CRM by TechExcel, Inc. (E-mail this company) December 2006 - (Free Research) This complimentary webcast details the new features and benefits of TechExcel Service Suite, the newest version of our Asset Management, Service Desk and CRM solution, enabling you to meet critical ITIL initiatives. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

A New Approach to IT Governance - IT Portfolio Management Positions the CIO as a Powerful Business Partner by Primavera Systems Inc. February 2008 - (Free Research) Learn how the IT Governance process described in this informative whitepaper can transform the CIO's role and the role IT plays in the organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ServiceCEO for General Repair and Handyman Service Companies by Insight Direct (E-mail this company) There is no better software to help you run your Repair service company. Understanding the specific needs of the General Repair industry, we know what it's like to have hundreds of customers with special needs. We know the trouble of managing and scheduling your staff. ServiceCEO handles every aspect of your business.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

ServiceCEO for Computer and Computer Repair Service Companies by Insight Direct (E-mail this company) ServiceCEO has the right features to make running your Computer Service business much easier. It has all the job scheduling tools and customer management features you will need to improve customer service and help you get organized. It allows you to keep track of the thousands of computers and equipment, as well as the parts on that equipment.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

ServiceCEO for Janitorial and Professional Cleaning Services by Insight Direct (E-mail this company) There is no better software to help you run your Professional Cleaning service. Understanding the specific needs of the Janitorial and Cleaning service industry, we know what it's like to have hundreds of customers with special needs. We know the trouble of managing and scheduling your staff. ServiceCEO handles every aspect of your business.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

TechExcel ServiceWise (formerly HelpDesk) - Complete HelpDesk solution by TechExcel, Inc. (E-mail this company) TechExcel ServiceWise (formerly HelpDesk) is setting the new standard for high-end helpdesk management through a feature-rich platform. TechExcel HelpDesk enables you to manage your IT service support and internal help desk processes including incident tracking, knowledge management, employee self-service, and asset management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

ServiceCEO Enterprise--Multi-site Service Organization Management by Insight Direct (E-mail this company) ServiceCEO Enterprise enables you to have total control over your multi-site service organization, all using one centralized database. It is perfect for the franchisor that needs to handle multiple companies, locations, and/or branches. You'll be able to be more efficiently and with fewer people—meaning you'll be able to run it more profitably.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

A Closer Look at SaaS Purchasing Behaviors and Attitudes by Citrix Online - GotoMyPC July 2008 - (Free Research) The Software-as-a-Service (SaaS) delivery model provides end users with the full benefits of software access without the high cost and complexity of premise-based counterparts. Citrix Online recently conducted a survey on the subject of… (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Life after QuickBooks: Graduating from from QuickBooks to On-demand Financial Management by Intacct July 2008 - (Free Research) New Software-as-a-Service (SaaS) solutions have begun to emerge. Many companies are migrating to Intacct on-demand financial management solutions because of its accelerated deployment, greater ease-of-use and added functionality. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Buyer’s Guide for Software Companies Considering On-demand Financial Applications to Meet Their Business Requirements by Intacct July 2008 - (Free Research) The movement to a Software as a Service (SaaS) model is placing pressure on software vendors. This paper examines the trends which are transforming the software industry and leading independent Software Vendors to leverage on-demand financial applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Agility in a World of Brick and Mortar by CMiC. July 2008 - (Free Research) Being agile in business means having the ability to react quickly to a constantly changing landscape of customer demands, financial climates, competitors, and technologies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HereWare On-Demand Sales, CRM, Project & Document Management by HereWare LLC HereWare is an On-Demand and all-in-One sales, CRM, project, and document management system, integrated for your business. Now your team can work together, and you can manage their efforts, to increase sales and productivity. It doesn’t matter if they are spread around your office, or around the globe, HereWare brings them all together.  (ASP) GO TO DETAILED REPORT

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

DevTrack 6.2 – Enterprise Project and Defect Tracking Software by TechExcel, Inc. (E-mail this company) DevTrack comprehensively tracks and manages all product defects, change requests, and all other development issues. DevTrack facilitates teamwork between different users, teams, and even customers. DevTrack also provides powerful workflow and process automation, robust searching and reporting, and comprehensive point-and-click customization.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Best Practices in Reconciliation: A Practical Guide for Asset Managers by Advent Software, Inc July 2008 - (Free Research) This whitepaper explains why automated reconciliation is quickly evolving into a competitive necessity. The costs associated with manual reconciliation, the benefits from automation, and the best reconciliation workflow model will all be discussed. (WHITE PAPER) GO TO WHITE PAPER

Agile Software Lifecycle Management on Demand by Rally Software Development Corp. From an Agile pilot project to enterprise-wide deployment, Rally's Agile lifecycle management helps thousands of software professionals respond faster to changing customer need by shortening their development cycles. Find out more in this paper.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

newScale Solutions Overview - newScale FrontOffice Suite™ by newScale (E-mail this company) The newScale FrontOffice Suite™ provides integrated solutions for an actionable and operational Service Catalog – to define an optimal portfolio of services, forecast service demand, manage IT budgets, control consumption, enable self-service, and streamline request fulfillment.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

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