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Best Practices for Managing Software Intellectual Property by Black Duck
July 2008 - (Free Research) This paper describes the approaches for managing intellectual property during component-based software development, detailing the seven best practices an organization should adhere by to facilitate the successful management of software IP.
Agile Software Lifecycle Management on Demand by Rally Software Development Corp.
From an Agile pilot project to enterprise-wide deployment, Rally's Agile lifecycle management helps thousands of software professionals respond faster to changing customer need by shortening their development cycles. Find out more in this paper.
Mastering the Iteration: The Heartbeat of Agile Development by Rally Software Development Corp.
August 2008 - (Free Research) This white paper is an excerpt from the book “Scaling Software Agility: Best Practices for Large Enterprises”, and describes the basic iteration pattern and the activities that a team engages in to create tested, value-delivered code in a short time box.
Astea Alliance - Service Lifecycle Management by Astea International Inc.
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Astea Alliance -supports the complete service lifecycle, and enables you to manage staff
and inventory more efficiently while providing higher levels of service to customers. It provides a single, unified view of all service transactions & gives you a wealth of decision support tools to continuously refine the quality of your service process.
Tactical Management of Agile Development: Achieving Competitive Advantage by Rally Software Development Corp.
August 2008 - (Free Research) This white paper is an invaluable Agile development overview full of techniques, best practices and educational materials. Created specifically for people involved in Software Release Planning, Project Management, and Defining Features.
ITIL, the IT Service Catalog, and Service Level Management by newScale
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April 2008 - (Free Research) This webinar will give you practical guidance on how an IT organization could better serve its customers. Learn how to define and standardize your services with a Service Catalog and set customer expectations through Service Level Management (SLM) — both key components to ITIL success.
ServicePower - Strengthening the Service Chain by SERVICEPower.
ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service industries and so our customers represent a cross-section of world leading companies in the insurance, medical, appliance, security and consumer electronics industries.
Primavera 6.0 (P6) for Project Portfolio Management by Primavera Systems Inc.
P6 is an integrated project and portfolio management solution for globally prioritizing, planning, managing and executing projects, programs and portfolios throughout the enterprise.
Consulting Methodologies -- Project Management by Info-Tech Research
October 2003 - (Paid) Most projects are initiated to achieve "mission-critical" business goals. On average, nearly 50 percent of these projects fail to meet objectives. This level of failure is unacceptable. Ensuring that you have a sound project management system in place is essential in order to obtain your desired results.
Consulting Methodologies -- IT Infrastructure by Info-Tech Research
July 2004 - (Paid) With limited amounts of money, time and people, IT managers are expected to deliver services to an increasingly complex business environment. This methodology traces the process of building an optimal IT infrastructure. Review current state, determine the ideal, and design an action plan.
Genius Project by Genius Inside
Genius Project is a comprehensive, on-demand, collaborative PPM solution that helps companies get things done better, faster and cheaper than ever before, across any and all geographic boundaries.
OpenAir Time Sheets and Expense Reports by OpenAir
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Track time at the project, phase and task level and distinguish between billable vs. non-billable hours.Automate and streamline the expense reporting, submission and approval process while integrating with invoicing. Track and submit expenses for rapid reimbursement and client billing.
Meeting Tomorrow's Internet Performance Requirements by Keynote Systems
February 2008 - (Free Research) This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards.
SOA and BPM - Practical Approaches to Effective Implementation by Cognizant Technology Solutions.
November 2008 - (Free Research) This webcast describes Business Process Management (BPM) and Service Oriented
Architectures (SOA) and explores the relationship between them in creating business agility. Together they also create scalability accommodating future business needs.
ITIL Version 3 and the IT Service Catalog by newScale
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April 2008 - (Free Research) A new version of ITIL provides more practical guidance and a service lifecycle approach that reflects how IT operates in the real world. Increase financial transparency, service delivery performance and customer satisfaction with a service catalog.
Podcast - How to Produce an Actionable IT Service Catalog by newScale
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April 2008 - (Free Research) The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is a critical element to ensure success in ITIL or any process-based IT transformation initiative.
How to Produce an Actionable IT Service Catalog by newScale
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April 2008 - (Free Research) The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is a critical element to ensure success in ITIL or any process-based IT transformation initiative.
Astea Alliance Service Management Suite by Astea International Inc.
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Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.
We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.