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Leveraging Agent and Agentless Technology for Effective Operations Management by Mercury
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April 2007 - (Free Research) In this paper, Enterprise Management Associates examines the benefits of using agent-based and agentless technologies to monitor infrastructure performance and availability. EMA believes that a combination of both approaches can help companies leverage the efficiencies of agentless solutions and maximize the gains of appropriately placed agents.
Astea Alliance Service Management Suite by Astea International Inc.
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Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.
Astea Alliance - Service Lifecycle Management by Astea International Inc.
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Astea Alliance -supports the complete service lifecycle, and enables you to manage staff
and inventory more efficiently while providing higher levels of service to customers. It provides a single, unified view of all service transactions & gives you a wealth of decision support tools to continuously refine the quality of your service process.
ServicePower - Strengthening the Service Chain by SERVICEPower.
ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service industries and so our customers represent a cross-section of world leading companies in the insurance, medical, appliance, security and consumer electronics industries.
Integrating Learning into the Enterprise by SkillSoft Corporation
August 2008 - (Free Research) This document discuss the latest trend in learning and development (L&D), focusing on what it is, how it has come into being and why it is important for organizations today and in the future.
ERP for Service Organizations by Epicor Software Corporation.
Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.
Untangling Data Deduplication by Overland Storage.
July 2008 - (Free Research) In this videocast, analyst and industry veteran Arun Taneja uncovers some of the important basics and trends related to data deduplication.
Project Risk - Why are 50% of IT projects still failing by CA.
April 2008 - (Free Research) This podcast addresses issues such as project failure rates and wasted investments as well as highlight best practices for guidance on implementing successful project management initiatives at your organization.
SOA and BPM - Practical Approaches to Effective Implementation by Cognizant Technology Solutions.
November 2008 - (Free Research) This webcast describes Business Process Management (BPM) and Service Oriented
Architectures (SOA) and explores the relationship between them in creating business agility. Together they also create scalability accommodating future business needs.
OpenAir Time Sheets and Expense Reports by OpenAir
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Track time at the project, phase and task level and distinguish between billable vs. non-billable hours.Automate and streamline the expense reporting, submission and approval process while integrating with invoicing. Track and submit expenses for rapid reimbursement and client billing.
Service Lifecycle Management for IT Equipment - Tackling the Profitability Crunch by Astea International Inc.
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August 2005 - (Free Research) The IT Equipment Service market is riddled with complexity, plagued by competition & challenged by shrinking margins. This paper provides insight from recent conversations with leading service companies to discover how SLM principals are being used to combat the complexity, growing competition & shrinking profit margins in the IT Services Industry
Consulting Methodologies -- Project Management by Info-Tech Research
October 2003 - (Paid) Most projects are initiated to achieve "mission-critical" business goals. On average, nearly 50 percent of these projects fail to meet objectives. This level of failure is unacceptable. Ensuring that you have a sound project management system in place is essential in order to obtain your desired results.
ServiceCEO Enterprise--Multi-site Service Organization Management by Insight Direct
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ServiceCEO Enterprise enables you to have total control over your multi-site service organization, all using one centralized database. It is perfect for the franchisor that needs to handle multiple companies, locations, and/or branches. You'll be able to be more efficiently and with fewer people—meaning you'll be able to run it more profitably.
Best Practices in Reconciliation: A Practical Guide for Asset Managers by Advent Software, Inc
July 2008 - (Free Research) This whitepaper explains why automated reconciliation is quickly evolving into a competitive necessity. The costs associated with manual reconciliation, the benefits from automation, and the best reconciliation workflow model will all be discussed.
Agile Software Lifecycle Management on Demand by Rally Software Development Corp.
From an Agile pilot project to enterprise-wide deployment, Rally's Agile lifecycle management helps thousands of software professionals respond faster to changing customer need by shortening their development cycles. Find out more in this paper.
Mastering the Iteration: The Heartbeat of Agile Development by Rally Software Development Corp.
August 2008 - (Free Research) This white paper is an excerpt from the book “Scaling Software Agility: Best Practices for Large Enterprises”, and describes the basic iteration pattern and the activities that a team engages in to create tested, value-delivered code in a short time box.
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