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On-Demand Support Software by Parature Inc.
Parature eTicket enables your customers to submit support tickets through your customer service or help desk websites, and enables your support team to track, route and manage customer tickets. As a result, your customer support team will provide efficient, superior customer service, resulting in satisfied and loyal customers.
ExtraView Bug Tracker by Extraview Corporation.
The ExtraView Bug Tracker solution was developed upon the ExtraView platform, Designed for the Web, all features, including all administrative features, are accessible through a standard Web browser interface.
ServiceCEO Enterprise--Multi-site Service Organization Management by Insight Direct
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ServiceCEO Enterprise enables you to have total control over your multi-site service organization, all using one centralized database. It is perfect for the franchisor that needs to handle multiple companies, locations, and/or branches. You'll be able to be more efficiently and with fewer people—meaning you'll be able to run it more profitably.
Primavera 6.0 (P6) for Project Portfolio Management by Primavera Systems Inc.
P6 is an integrated project and portfolio management solution for globally prioritizing, planning, managing and executing projects, programs and portfolios throughout the enterprise.
ERP for Service Organizations by Epicor Software Corporation.
Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.
Meeting Tomorrow's Internet Performance Requirements by Keynote Systems
February 25, 2008 - (Free Research) This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards.
ServiceCEO for HVAC Installation and Repair Service Companies by Insight Direct
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No matter what type of HVAC Service Company you run, ServiceCEO has just the right features to make running your business much easier. It allows you to eliminate a significant portion of the day-to-day drudgery involved in running a HVAC service company. It makes everything from scheduling to quoting and parts inventory management a simple task.
Astea Alliance Service Management Suite by Astea International Inc.
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Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.
ServiceCEO for General Repair and Handyman Service Companies by Insight Direct
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There is no better software to help you run your Repair service company. Understanding the specific needs of the General Repair industry, we know what it's like to have hundreds of customers with special needs. We know the trouble of managing and scheduling your staff. ServiceCEO handles every aspect of your business.
ServiceCEO for Computer and Computer Repair Service Companies by Insight Direct
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ServiceCEO has the right features to make running your Computer Service business much easier. It has all the job scheduling tools and customer management features you will need to improve customer service and help you get organized. It allows you to keep track of the thousands of computers and equipment, as well as the parts on that equipment.
ServiceCEO for Janitorial and Professional Cleaning Services by Insight Direct
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There is no better software to help you run your Professional Cleaning service. Understanding the specific needs of the Janitorial and Cleaning service industry, we know what it's like to have hundreds of customers with special needs. We know the trouble of managing and scheduling your staff. ServiceCEO handles every aspect of your business.
ServicePower - Strengthening the Service Chain by SERVICEPower.
ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service industries and so our customers represent a cross-section of world leading companies in the insurance, medical, appliance, security and consumer electronics industries.
OpenAir Time Sheets and Expense Reports by OpenAir
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Track time at the project, phase and task level and distinguish between billable vs. non-billable hours.Automate and streamline the expense reporting, submission and approval process while integrating with invoicing. Track and submit expenses for rapid reimbursement and client billing.
OnDemand Professional by OnDemand Software.
OnDemand Professional offers a comprehensive platform to develop robust content and begin the process of successful change management.
equitymethods - EventTracker by Prism Microsystems Inc.
June 2008 - (Free Research) By implementing EventTracker, Equity Methods has not only been able to meet its initial compliance objectives, but has also gained real-time insight into its security operations.
Visibility and Control to Monitor and Measure Project Performance by Telelogic, An IBM Company
Telelogic Dashboard™, a decision-making dashboard for project management, gives project managers quick insight into project risk, status, and trends by automating the collection, analysis, and reporting of measurement data from Telelogic Change™ and Telelogic DOORS®.
Arch Reinsurance Ltd. - EventTracker by Prism Microsystems Inc.
June 2008 - (Free Research) With EventTracker, Arch Reinsurance has been able to effectively meet SOX regulatory compliance requirements by collecting, storing, monitoring and reporting on Sarbanes-Oxley relevant log data.
Agile Software Lifecycle Management on Demand by Rally Software Development Corp.
From an Agile pilot project to enterprise-wide deployment, Rally's Agile lifecycle management helps thousands of software professionals respond faster to changing customer need by shortening their development cycles. Find out more in this paper.
We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.