ERP for Service Organizations by Epicor Software Corporation.. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. more... >> Discover more offerings from Epicor Software Corporation..
		ExtraView Enterprise - Business Process Management Software by Extraview Corporation. ExtraView Enterprise is the leading Business Process Management software platform to design, execute and optimize cross-functional business processes that incorporate systems, more... >> Discover more offerings from Extraview Corporation.
		Aldon Lifecycle Manager (System i Edition) by Aldon.. US and Canadian Enterprises - Aldon Lifecycle Manager for iSeries is an iSeries (AS/400) change management system designed to bring control, automation, tools and information more... >> Discover more offerings from Aldon..

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Intrusion Detection/ Forensics | Managed Security Services | Service Organization Management | Project Management Solutions | Professional Services Automation | Business Process Management (BPM) | Business Intelligence Solutions | Resource Planning and Scheduling | Issue Tracking and Management | Time Reporting | Application Lifecycle Management(ALM) | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL)

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Getting Creative: Driving Performance through SAP-based Solutions by Accenture. June 2008 - (Free Research) Accenture helps organizations find creative ways to use enterprise software applications to become high performers and outpace the competition. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Primavera 6.0 (P6) for Project Portfolio Management by Primavera Systems Inc. P6 is an integrated project and portfolio management solution for globally prioritizing, planning, managing and executing projects, programs and portfolios throughout the enterprise.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Agile Software Lifecycle Management on Demand by Rally Software Development Corp. From an Agile pilot project to enterprise-wide deployment, Rally's Agile lifecycle management helps thousands of software professionals respond faster to changing customer need by shortening their development cycles. Find out more in this paper.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

ServiceCEO Enterprise--Multi-site Service Organization Management by Insight Direct (E-mail this company) ServiceCEO Enterprise enables you to have total control over your multi-site service organization, all using one centralized database. It is perfect for the franchisor that needs to handle multiple companies, locations, and/or branches. You'll be able to be more efficiently and with fewer people—meaning you'll be able to run it more profitably.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Best Practices for Managing Software Intellectual Property by Black Duck July 2008 - (Free Research) This paper describes the approaches for managing intellectual property during component-based software development, detailing the seven best practices an organization should adhere by to facilitate the successful management of software IP. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Astea Alliance Service Management Suite by Astea International Inc. (E-mail this company) Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Think beyond Software Performance Monitoring: A Perspective on Your Service-Level Management Strategy by Keynote Systems February 2008 - (Free Research) One element of service level management is internal monitoring of hardware and applications. But companies now acknowledge the need to monitor Web site performance from an end-user perspective. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ServicePower - Strengthening the Service Chain by SERVICEPower. ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service industries and so our customers represent a cross-section of world leading companies in the insurance, medical, appliance, security and consumer electronics industries.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Advanced Professional Services Automation / Project Portfolio Management by Unanet Technologies (E-mail this company) Unanet PSA/PPM software is an earned value management system that improves resource scheduling and forecasting, project management, project portfolio management, project accounting, timesheets and expense reports for government contractor, professional services, advanced technology, and Fortune 100 internal services organizations.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

ServiceCEO for HVAC Installation and Repair Service Companies by Insight Direct (E-mail this company) No matter what type of HVAC Service Company you run, ServiceCEO has just the right features to make running your business much easier. It allows you to eliminate a significant portion of the day-to-day drudgery involved in running a HVAC service company. It makes everything from scheduling to quoting and parts inventory management a simple task.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Primavera ProSight: Propose and Control Project and Investment Portfolios by Primavera Systems Inc. Primavera ProSight is a portfolio management solution that helps you make better, more strategically aligned investment decisions. It captures enterprise data and facilitates best practices to help you increase employee productivity, reduce initiative failures, and generate a healthier bottom-line.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Key Issues in Managing Change in 5 System SAP Landscapes by Revelation Software Concepts August 2008 - (Free Research) This webcast will explore some of the key issues in managing changes across 5 system SAP landscapes, discuss current manual methods of managing these changes, and look at the value of change control technology in these situations. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

What SAP Project Managers Need to Know about Managing Changes across a 5 System Landscape by Revelation Software Concepts July 2008 - (Free Research) This paper provides a high-level overview of a range of change control challenges specific to 5 system landscapes and offers a safe and flexible approach to managing change using Rev-Trac change control technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Consulting Methodologies -- IT Infrastructure by Info-Tech Research July 2004 - (Paid) With limited amounts of money, time and people, IT managers are expected to deliver services to an increasingly complex business environment. This methodology traces the process of building an optimal IT infrastructure. Review current state, determine the ideal, and design an action plan. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

ServiceCEO for Computer and Computer Repair Service Companies by Insight Direct (E-mail this company) ServiceCEO has the right features to make running your Computer Service business much easier. It has all the job scheduling tools and customer management features you will need to improve customer service and help you get organized. It allows you to keep track of the thousands of computers and equipment, as well as the parts on that equipment.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Consulting Methodologies -- Project Management by Info-Tech Research October 2003 - (Paid) Most projects are initiated to achieve "mission-critical" business goals. On average, nearly 50 percent of these projects fail to meet objectives. This level of failure is unacceptable. Ensuring that you have a sound project management system in place is essential in order to obtain your desired results. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

ExtraView Enterprise by Extraview Corporation. ExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation's unique business processes and workflow requirements.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

newScale Solutions Overview - newScale FrontOffice Suite™ by newScale (E-mail this company) The newScale FrontOffice Suite™ provides integrated solutions for an actionable and operational Service Catalog – to define an optimal portfolio of services, forecast service demand, manage IT budgets, control consumption, enable self-service, and streamline request fulfillment.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Meeting Tomorrow's Internet Performance Requirements by Keynote Systems February 2008 - (Free Research) This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ServiceCEO for General Repair and Handyman Service Companies by Insight Direct (E-mail this company) There is no better software to help you run your Repair service company. Understanding the specific needs of the General Repair industry, we know what it's like to have hundreds of customers with special needs. We know the trouble of managing and scheduling your staff. ServiceCEO handles every aspect of your business.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

ServiceCEO for Janitorial and Professional Cleaning Services by Insight Direct (E-mail this company) There is no better software to help you run your Professional Cleaning service. Understanding the specific needs of the Janitorial and Cleaning service industry, we know what it's like to have hundreds of customers with special needs. We know the trouble of managing and scheduling your staff. ServiceCEO handles every aspect of your business.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Bug Tracker Solution - Comprehensive Bug Tracking and Change Management by Extraview Corporation (E-mail this company) As a leading Bug Tracking Solution for small companies to the world's largest organizations, the ExtraView Bug Tracker solution features comprehensive bug tracking and change management functionality based on the ExtraView platform.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Leveraging Agent and Agentless Technology for Effective Operations Management by Mercury (E-mail this company) April 2007 - (Free Research) In this paper, Enterprise Management Associates examines the benefits of using agent-based and agentless technologies to monitor infrastructure performance and availability. EMA believes that a combination of both approaches can help companies leverage the efficiencies of agentless solutions and maximize the gains of appropriately placed agents. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Arch Reinsurance Ltd. - EventTracker by Prism Microsystems Inc. June 2008 - (Free Research) With EventTracker, Arch Reinsurance has been able to effectively meet SOX regulatory compliance requirements by collecting, storing, monitoring and reporting on Sarbanes-Oxley relevant log data. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

ExtraView Bug Tracker by Extraview Corporation. The ExtraView Bug Tracker solution was developed upon the ExtraView platform, Designed for the Web, all features, including all administrative features, are accessible through a standard Web browser interface.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

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