IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Enterprise Systems Management | Virtualization | Business Intelligence Solutions | Databases | Business Process Management (BPM) | Service Oriented Architecture (SOA) | Enterprise Data Protection and Privacy | Network Management | Change and Configuration Management

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Anatomy of a Siebel CRM Archiving Project by IBM February 01, 2008 - (Free Research) The basic principles for managing an archiving project presented in this paper can help you initiate and plan an archiving strategy that meets your organization’s requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Using Microsoft Dynamics CRM and the Federated Model for Consolidated Pipeline Forecasting and Reporting by Microsoft September 09, 2009 - (Free Research) View this webcast to learn how the federated model can help business units operate customized CRM systems while synchronizing to a central application. We explore how the server stores enterprise-pertinent information from all CRM systems, thus supporting executives responsible for achieving overall sales goals. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Great Debate: Buy Versus Build by Oracle Corporation June 23, 2009 - (Free Research) This white paper explores the relative pros and cons of deploying pre-built analytic applications from Oracle versus building a custom data warehouse against Oracle E-Business Suite, PeopleSoft, Siebel or similar systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Video Whitepaper: The Great Debate: Buy Versus Build by Oracle Corporation October 19, 2009 - (Free Research) This video white paper explores the relative pros and cons of deploying pre-built analytic applications from Oracle versus building a custom data warehouse against Oracle E-Business Suite, PeopleSoft, Siebel or similar systems. (VIDEO) VIEW ABSTRACT | GO TO

Taking Relationship Management to a New Level with Microsoft Dynamics CRM by Microsoft September 09, 2009 - (Free Research) Join Microsoft Dynamics CRM technology evangelist Phillip Haase in this webcast to learn about the Microsoft strategy and investments in enterprise CRM solutions and to understand how these solutions address the requirements for users, management, and IT. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Differentiating With Technical Support, a JBoss Customer Support Study by JBoss, a Division of Red Hat August 01, 2008 - (Free Research) Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sustaining Software ROI Beyond Go-Live: How In-Application Performance Support Pays Off by Oracle Corporation December 01, 2008 - (Free Research) This white paper examines post-go-live end-user support when developing training material and implementing a performance support system to boost the return on enterprise software investments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

WhatsUp Gold Premium Edition - Free Trial! by Ipswitch WhatsUp Gold July 06, 2009 - (Free Research) Increasing network availability, measuring network QoS, optimizing bandwidth utilization, documenting network infrastructure, improved application availability and keeping employees productive, customers happy and the business running. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Enhancing Your Infrastructure in an Uncertain Economy to Support Your SOA Business Initiatives by IBM January 15, 2009 - (Free Research) This white paper defines the challenges facing today's IT executives and steps you can take now to support your organization’s SOA-based initiatives by cutting costs, leveraging your existing IT infrastructure and improving productivity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ESG: Building a Comprehensive Information Retention Strategy with HP by Hewlett-Packard Company October 01, 2008 - (Free Research) This paper examines the risks and costs organizations face if they do not make the appropriate investments in hardware and software technologies to support their information retention strategies. The second part of the paper discusses how HP is fully capable of supporting customers' information retention strategies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Practical and Flexible IT Service Management for the Real World by Numara Software January 06, 2009 - (Free Research) This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

VI Service Desk Version 4.0.1 - Free 30 Day Trial! by Velocity Integrations Software, Inc. September 18, 2009 - (Free Research) VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change. (TRIAL SOFTWARE) GO TO

The Economics of Embedded Development, Testing, Deployment and Support by IBM December 30, 2008 - (Free Research) This paper is aimed at helping senior management address its product ROI in a manner that can be directly applied to their everyday management practices. In this report, EMF presents a methodology for calculating the ROI for a development based on the direct cost of development, associative costs, extrinsic costs and a process for estimating risk. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Four Critical Imperatives for Data Protection and Recovery: BEX Innovative Architecture Delivers Holistic Data Protection by Syncsort October 20, 2009 - (Free Research) This paper describes an innovative, unified data protection model – developed by Syncsort – that not only supports each of these imperatives, but leverages them to provide actual return on your business investments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

TCO Analysis for Modernizing an AS/400 Application to HP Integrity by Hewlett-Packard Company March 25, 2009 - (Free Research) This paper examines the development costs, ongoing staffing costs, and hardware costs associated with modernizing your business-critical AS/400 applications. It will also discuss how the resulting environment can assist organizations to deliver new and competitive business services as well as reduce IT administrative costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Understanding the Business Benefits of an Open Source SOA Platform by JBoss, a Division of Red Hat June 02, 2009 - (Free Research) This paper is divided into two sections. The first half of the paper describes the business challenges of three JBoss Enterprise Middleware customers and how they gained business benefit from the use of JBoss Enterprise products and services. The second half of the paper provides insight into the JBoss Enterprise SOA platform. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

BMC SQL Performance for DB2: A Review of the Potential Return on Investment by BMC Software, Inc November 20, 2009 - (Free Research) The ever present demand to maximise the value delivered by business-critical applications requires that we optimise the use of all the resources that execute and manage them. BMC Software is one of the major vendors offering such support and has a highly regarded set of solutions collectively called BMC SQL Performance for DB2. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Migrate from a Proprietary Server Architecture? - Open Systems Provide Way to Exit Money Pit by Dell, Inc. and Intel May 27, 2009 - (Free Research) In this down economy, now is the time to examine the total cost of ownership (TCO) of your proprietary server infrastructure and migrate to a more cost-effective open systems platform designed for tomorrow. If this hits home for you, please read on. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

McAfee Buyer's Guide to Data Protection by McAfee, Inc. July 01, 2009 - (Free Research) Data--Protect critical information anywhere it goes. Implementing data protection products and processes can be daunting. Make the right decisions by exploring what is available and what makes sense for your organization. Use this simple guide to evaluate different vendor offerings. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Implementing ITIL Using the PMBOK Guide in Four Repeatable Steps by Global Knowledge January 2006 - (Free Research) This white paper provides an overview of the PMBOK® and the key process areas and functions within the IT Infrastructure Library. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Anatomy of an Oracle E-Business Suite Archiving Project by IBM February 2008 - (Free Research) Companies worldwide are affirming the value of database archiving as a best practice for managing application data growth. The basic principles for managing an archiving project presented in this paper can help you initiate and plan an archiving strategy that meets your organization’s requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Anatomy of a PeopleSoft Enterprise Archiving Project by IBM February 2008 - (Free Research) The basic principles for managing an archiving project presented in this paper can help you initiate and plan an archiving strategy that meets your organization’s requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieving Breakthrough Performance in Analytics and Reporting by Sybase, Inc. September 2009 - (Free Research) This webcast discusses how you can accelerate your data analysis, reporting and business intelligence (BI) applications with the help of a column-based analytics server. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Interact with, Visualize, Design, and Deploy Your Data by SAP AG December 2008 - (Free Research) With Crystal Reports® software from the SAP® BusinessObjects™ portfolio of solutions, you can empower end users to explore reports interactively, create compelling reports with stunning visualizations, and develop powerful data "mashups." (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Simplify and Automate Desktop Management with Virtualization by HP, Vmware and AMD September 2009 - (Free Research) There are two sides to desktop business continuity: users' needs and IT management. Users need on-demand accessibility of their desktops, applications and data. IT managers must limit complexity caused by supporting diverse users and hardware. This webcast discusses how to automate and simplify virtual desktop management to improve efficiency. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

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